Accessibility statement
Everyone with a drain problem should be able to find help on this site, whatever device, browser or assistive technology they use.
Our goal
We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. These guidelines explain how to make web content more usable for people with disabilities, including people who are blind or have low vision, people who are deaf or hard of hearing, and people with motor, cognitive or learning differences.
Because this is a call-in service, the most important action on the site is reaching a contractor by phone. Call buttons are designed to be large, clearly labeled and reachable by keyboard and screen reader.
What we have done
- Text and background colors are checked for sufficient contrast.
- Pages use one main heading and a logical heading order, so screen readers can navigate by section.
- Images carry descriptive alternative text; decorative shapes are hidden from assistive technology.
- All navigation works with a keyboard, with visible focus outlines.
- Pages are built to reflow on small screens and when text is enlarged up to 200 percent.
- Language is kept plain, with short paragraphs and lists, to make content easier to read.
Known limitations
Some linked third-party pages, such as government documents in PDF format, are outside our control and may not meet the same standard. Photographs are described in alternative text, but fine detail in some images may not be fully conveyed.
We review the site when new pages are added and correct issues as we find them.
Photographs on the site are being added over time. Until every image is in place, some pages may show fewer pictures than planned, but no information is carried only in an image: every fact and instruction also appears as text.
Some emergency and safety content is presented as a highlighted box. The box uses both color and a clear heading, so the warning is not conveyed by color alone.
Tips for using this site
- Use your browser zoom (Ctrl and plus, or Command and plus) to enlarge text; the layout adjusts to fit.
- Screen reader users can jump between sections using heading navigation; each page starts with a single main heading.
- The call button appears near the top of every page and again at the bottom, so you do not need to scroll through long content to reach it.
- Tables on guide and service pages include header cells so their rows can be read in order.
- Links inside paragraphs describe where they lead, rather than saying "click here".
Compatibility
The site is designed to work with current versions of major browsers, including Chrome, Safari, Firefox and Edge, and with common screen readers such as VoiceOver, NVDA and JAWS. It does not rely on plug-ins, and core content remains readable if images fail to load.
Pages avoid flashing content, autoplaying audio and time limits, so you can read at your own pace.
Tell us about a barrier
If you have trouble using any part of this website, please call the number shown on the site and describe the page and the problem. We take every report seriously and will work to fix the issue or provide the information you need in another way.
If you are unable to use the phone, a relay service such as Nevada Relay (dial 711) can help you place the call.
Ongoing review
This statement was last reviewed on the date shown at the top of the page. We will update it as the website changes and as accessibility guidance evolves. Feedback from people who use assistive technology is especially welcome, because it helps us find problems automated tools miss.